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Patient Journey

We want you to feel supported and cared for at every stage of your journey.

READY

IT STARTS HERE…

Your initial consultation is the first step on your dental journey. This is your chance to tell us all about your expectations, any problems you may be having and if you are anxious about receiving treatment.

STEADY

YOUR ASSESSMENT

We take a good look at your mouth to detect any problems and learn all about your oral health.

A DISCUSSION

We tell you what we have discovered, discuss your treatment options and let you know the associated costs. This is very much a two-way process – we want you to take a big part in making decisions about your own dental care.

YOUR DENTAL PLAN

We provide you with a dental plan which details everything we’ve discussed and given you tips to improve your oral health. This offers you the opportunity to mull everything over and make sure you are happy with our proposals.

GO!

YOUR TREATMENT

When you’re ready to go ahead, we start doing what we do best – treating you.

When you’ve reached your destination – a happy, healthy mouth – you’ll want to keep it that way. That’s why we’ll let you know how to take good care of your teeth and gums, and when you should come back and see us for essential oral health examinations.

As well as making sure you are always kept fully informed, we never forget to keep listening to you, every step of the way.

Information about the temporary practice closure and emergency treatments

Dear Patients,

We would like to reassure you that we will be remaining open during the second Lockdown restrictions which come into force on Thursday 5th November. 

If you currently have an appointment booked with us in November and onwards we will be OPEN AS USUAL.  The Minister of Health confirmed that dental practices are essential services and will not be affected and you are encouraged to keep your appointments.

Your safety and oral health is our priority and we look forward to seeing you.  Dental Practices are one of the safest and highly regulated environments and we  wear all the necessary Personal Protective Equipment (PPE) and continue to follow our high standards.

When booking your appointment and prior to your visit we will ask you to complete a pre-COVID questionnaire. If you need help completing this our reception team are here to assist.

When you arrive:

Please wait outside the practice at the time of your appointment.  Our reception team will call you when it is time to see you.

We advise that face masks are worn at all times while inside the practice until your examination or treatment takes place when you will be asked to remove it.

Hand sanitiser is provided upon arrival and we keep your possessions safely in a box to avoid/reduce any contamination in the surgeries.  We will also check your temperature.  It will be very helpful if you can avoid bringing in any shopping into the practice if at all possible.

We thank you for your patience during this difficult time and look forward to seeing you. 

There is a short video link attached to show you how we are working to keep you safe to continue caring for your oral health.

The Gallery Dental Group Team

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Practice Closure Update

Information about the temporary practice closure and emergency treatments. The practice will be closed from Tuesday 24th March 2020 to ensure we are protecting you, our lovely patients as well as our staff.