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Patient Journey

We want you to feel supported and cared for at every stage of your journey.

READY

IT STARTS HERE…

Your initial consultation is the first step on your dental journey. This is your chance to tell us all about your expectations, any problems you may be having and if you are anxious about receiving treatment.

STEADY

YOUR ASSESSMENT

We take a good look at your mouth to detect any problems and learn all about your oral health.

A DISCUSSION

We tell you what we have discovered, discuss your treatment options and let you know the associated costs. This is very much a two-way process – we want you to take a big part in making decisions about your own dental care.

YOUR DENTAL PLAN

We provide you with a dental plan which details everything we’ve discussed and given you tips to improve your oral health. This offers you the opportunity to mull everything over and make sure you are happy with our proposals.

GO!

YOUR TREATMENT

When you’re ready to go ahead, we start doing what we do best – treating you.

When you’ve reached your destination – a happy, healthy mouth – you’ll want to keep it that way. That’s why we’ll let you know how to take good care of your teeth and gums, and when you should come back and see us for essential oral health examinations.

As well as making sure you are always kept fully informed, we never forget to keep listening to you, every step of the way.

Information about the temporary practice closure and emergency treatments

Dear Patients,

Following the announcement by the government on 28th May, we are incredibly pleased and excited to announce that we are hoping to re-open The Gallery Dental Group Practices mid to late June for appointments. The announcement was publicised on the news to the public without giving dental practices any prior notice to fully prepare and we are still waiting for confirmed guidelines so do please bear with us.

We have had to cancel numerous appointments since the lockdown began 3 months ago and will initially be prioritising appointments for our existing patients who have had dental emergencies or appointments cancelled, in order of urgency. Please do not attend the practice unless you have an appointment. The reception teams are available to take calls from immediate effect and we would ask if you do have an emergency to email the practices initially with the subject heading “I have a dental concern” with a brief message of the problem/symptoms. We will be able to add you to the priority list and will contact you in due course.

At The Gallery Dental Group the most important thing is patient safety and comfort, and that is why we have spent the time of closure upgrading the practices, training the team and introducing the following measures to keep our patients and staff SAFER than ever.

The practices, as you are aware are always a very clean and safe environment. However, we have placed hand sanitisers at entry points, upgraded our Personal Protective Equipment (PPE) for all appointments and where treatment is prescribed you will notice different PPE worn by the clinicians. We have also redesigned the patient journey in line with social distancing.

We thank you all for your patience during this difficult time and look forward to seeing you again soon!

Assuring you of our best attention at all times.

The Gallery Dental Group Team

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Practice Closure Update

Information about the temporary practice closure and emergency treatments. The practice will be closed from Tuesday 24th March 2020 to ensure we are protecting you, our lovely patients as well as our staff.